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ACCENT NEUTRALIZATION
In the field of international customer service, an essential for happy customers is to ensure good communication and interaction. Many customers have difficulties understanding accents other than their own, hence accent neutralization or reduction becomes important for customer satisfaction. This program focuses on neutralizing regional accents to increase personal and professional opportunities, aiding participants to engage in extensive conversations, presentations, and telephone calls and improving overall confidence both socially and professionally.
ACCENT NEUTRALIZATION
In the field of international customer service, an essential for happy customers is to ensure good communication and interaction. Many customers have difficulties understanding accents other than their own, hence accent neutralization or reduction becomes important for customer satisfaction. This program focuses on neutralizing regional accents to increase personal and professional opportunities, aiding participants to engage in extensive conversations, presentations, and telephone calls and improving overall confidence both socially and professionally.
CROSS-CULTURAL COMMUNICATION
Whether in multi-cultural teams or in business interactions, understanding cultural nuances is a key success factor in any business or organization. Cross-cultural understanding helps equip people with skills to interact in a global environment. Our program is not a crash course in etiquette; it is about a deeper understanding of the values and ethos that define a culture. So we begin by understanding our own culture and then graduating to understanding and appreciating the differences of another. The basis of inter-cultural relations are not about changing other people, but adapting oneself to another culture.
CUSTOMER SERVICE EXCELLENCE
Our Customer Service Program is centered on what we call 'the human moment' - when businesses actually have personal interaction with their customers rather than communicating via technology to get their message across. This program provides participants with the capacity to deliver good customer care even in the most trying circumstances. It will also enable them to deal with potentially difficult customers.
CALL COACHING SKILLS
Coaching has been recognized as one of the most powerful and effective tools for the development of individuals and the service desks they work on. This program covers the complete coaching process and the techniques of call coaching for service desk analysts. Participants will learn how to develop appropriate call coaching techniques to ensure that the individuals in their team both meet and exceed the customer service goals set for them.
ACTIVE LISTENING SKILLS
Listening is a highly underrated skill. By improving your listening skills, you can radically improve your relationships around you. In this program we talk about the balance between listening, hearing and responding, clearing hurdles to active listening and practical tips to help make listening an interactive process.
TIME MANAGEMENT
How do I manage my time in today's fast paced world? This program offers a range of tools and techniques to make managing your time simple and straightforward. It will explore why time management issues arise, and explore areas such as prioritizing, planning workload and techniques for effective delegation.
COMMUNICATION SKILLS
Our Communication Skills Program provides participants with the skills, tools and insight to make a noticeable difference to the way communication happens around them, and to improve communication socially and professionally.
ASSERTIVENESS SKILLS
This program is designed to help people feel better about who they are and to recognize the resources they already have. Participants become aware of how to deal with the frustration, resentment and stress that being too accommodating can create and allows each individual to find simple, practical, doable things that will work for them. It talks about opening up increased communication choices and possibilities.
INTERPERSONAL SKILLS
Interpersonal skills are an offshoot of communication skills. To promote Interpersonal relationships, participants understand communication dynamics, body Language (verbal and non verbal) and build their ability to sustain existing and create new enriching relationships.
PRESENTATION SKILLS
This program provides a practical opportunity for anyone who has decided to develop their skills as a presenter and add finesse to their delivery. More than what is the "right way" to present, the program looks at understanding different styles, the environment, the audience with differing levels of communication and understanding the final outcome of an impactful and persuasive presentation.
CREATIVE BUSINESS WRITING
With this workshop, identify your personal writing pitfalls and unblock your writing potential. There'll be loads of practical writing tips and techniques on offer for you to translate your communication strengths into fluent and readable writing that creates a positive impression.
SALES TRAINING PROGRAM: BOOSTING SALES AND CLOSING THE DEAL
Abundant practical situations to delve into your selling and negotiating ability, is what is on offer in this program. It explores everything that you need to know on closing the deal and meeting sales targets. Not only do we look at the product’s USP, the program uncovers your own USP to give your sales ability a double dose! Our aim is to boost your sales confidence and your figures.
PERSONAL IMPACT
How does my behavior impact others? Starting with how 'making an impact' works, the program will spin around how you can improve your ability to influence others. First we examine the whole area of verbal and non-verbal communication and get an appreciation of our own maps of the world. Then we move into an exploration of each person's ability to 'work' their environment.
MOTIVATION SKILLS
Managers everywhere want teams that are effective, focused, and committed to organizational goals. Teams perform well only when their managers motivate them effectively. Our motivation skills program focuses on the need to motivate your team to create a productive work environment. By combining good motivational practices with meaningful work, setting performance goals, and use of an effective reward system, you can establish the kind of atmosphere and culture that you need to excel.
GOAL SETTING
Goal setting is a powerful process of thinking about your ideal future, and motivating yourself to turn your vision of this future into reality. The process of setting goals helps you choose where you want to go in life. By knowing precisely what you want to achieve, you know where you have to concentrate your efforts. You'll also quickly spot the distractions that can, so easily, lead you astray. This program offers techniques to goal setting that will help accelerate your career and in a leadership position help team members set their goals as well.
VOICE TRAINING
This program is for all those interested in being professional voice-over artists, anchors, presenters, broadcasters and effective public speakers. So anyone from aspiring public speakers-radio jockeys-voice-over artists-educators-anchors and many others will hugely benefit from this program. It aims at aiding participants to work on their content and presentation making them successful communicators.
GROOMING AND ETIQUETTE
Everyone will agree that looking and feeling good is important to people all over the world, in varied professions and even socially. Appropriate physical appearance accompanied with confident communication helps one feel happy, builds a positive image and helps the person feel socially accepted. Most times, our impressions about other people may be based on how they look, talk and behave. This program will walk participants through a host of requirements: dress sense, grooming, tone of voice, vocabulary, facial expressions, eye contact, gestures and social behavior.
TRAIN THE TRAINER
Training professionals spend a substantial proportion of their time training others. When trainers themselves receive training, it is usually aimed at familiarizing themselves with the specifics of a new or revised module or program. But what about a trainers' ability, confidence and motivation to deliver those training programs effectively? How do trainers get to kindle their creative spark? This program is designed to develop or refresh a trainer's ability to run exciting and effective training programs using creative, adult learning techniques.
EMPLOYEE ENGAGEMENT SKILLS
A successful employee engagement strategy helps create a harmonious community at the workplace. When employees are positively and effectively engaged, they form an emotional connection with the company. This affects their attitude towards their colleagues and the company’s clients and improves customer satisfaction.
Employee engagement officers carry this huge responsibility on their shoulders of culling out various programs and activities to keep employees engaged, interacting with employees to ascertain if they are content at the workplace, issues that need to be resolved and many more. This program focuses on all the skills that the employee engagement officers need to make them successful at their job.
BUSINESS ETIQUETTE
This program is for people who want to bring a sense of style to their everyday interactions at business and learn the art of conducting themselves with ease and élan with peers, subordinates or bosses. This could be in person, on phone, on email, during meetings, with clients or even when hosting a party or dinner.
HIGH IMPACT COMMUNICATION
High Impact Communication is a journey that explores the dynamics and techniques of effective interpersonal communication, strengthening your personal communication style, what gets in the way of you being a more effective communicator, tools and techniques to help you be more adept and self-assured, the full impact of connection when presenting and relationship building. It aims to make a substantial difference to each participant's leadership, communication and relationship skills.
CONFLICT MANAGEMENT
This program is for individuals who want to deal more effectively with difficult situations and people, while understanding their own style of dealing with it. Conflict should become something to choose rather than avoid.
CHANGE MANAGEMENT
This program will explore the impact of change on individuals and teams, helping people to become more aware of how to approach uncertainty in their work environments. Not only is it important to acknowledge the difficulties that arise before creating a shift in attitude and getting the buy in needed but to also be able to look at change as an opportunity for growth.
STRESS MANAGEMENT
Stress Management is an important skill that all adults need in order to improve themselves as problem solvers and be in control of their lives. We know that it can be difficult for an individual or a company to acknowledge just how stressful things can get. People want to be seen to be able to cope even in the most demanding times. Such stress reduces productivity, increases management pressures, and makes people ill in many ways. Our aim is to identify, support and equip individuals to deal with pressure and strike a balance between work and personal life. Interesting adult-learning techniques, NLP techniques and Yoga in this program will help participants enjoy the roller-coaster ride of life!
EMOTIONAL INTELLIGENCE
Emotional intelligence is increasingly being regarded as a major key to personal success and as being more important than IQ. Some of the most successful people in life today are those who are regarded as having a high level of emotional intelligence whatever their level of IQ. Being able to manage themselves and others successfully is often a crucial factor in their success. Our EI program will help participants increase their awareness levels on the ability to manage people and relationships using emotional intelligence.
EYE FOR DETAIL
Having good eye for detail or observation skills is an essential asset to people around the world and it is a skill that can be developed by practice. Observation is a very unique skill that is not studied formally through books or lectures; in fact, it is acquired through the day to day routines of life, on the fly. This program will equip you with plenty of practical tools and techniques to improve your eye for detail personally and professionally.
INTERVIEWING SKILLS
Winning Interviewing skills is a program for managers and professionals involved in the sensitive and crucial task of interviewing potential candidates for the organization. This program will equip participants with the skills and techniques to make fair and effective decisions, while at the same time appealing to the potentials and instilling confidence in them about the organization.
INFLUENCING AND NEGOTIATING SKILLS
This program looks at Influencing and Negotiation as skills that work differently for each individual. Participants get the opportunity to practice a variety of Influencing and Negotiating tools and techniques to see what works for them and what best suits their personal style. Altogether a dose of energy, understanding and communication skills that will help you become an excellent influencer and negotiator.
PROBLEM SOLVING AND DECISION MAKING
We solve problems and make decisions everyday/all the day:
at home, at work, at play, even at the shopping mall! Some problems and decisions are very challenging, and require a lot of thought, emotion, and research. Problem solving is a key skill, and it's one that can make a huge difference to your career. This program is designed to help you make good decisions at work or in your personal life, help others resolve their issues, or maybe discover new problems to solve!
MANAGING MEETINGS
Are you struggling with meeting monsters? Are you confused about which hat to don? This program will transform the way managing meetings is viewed, prepared for, attended, participated in and most importantly how well it is timed. Effective techniques to understand group dynamics, importance of active listening and rapport building and assertiveness will enable you with the tools to tackle any meeting scenario.
LEADERSHIP DEVELOPMENT
Think of a Leader you admire? What constitutes a good leader?
Join this program to explore ways to inspire and motivate people around you. The essence of good leadership is a leader with good communication skills, excellent team building capacity and the ability to bring the best out of everybody while using your own personal style. Our approach is both challenging and insightful and our aim is to develop each individual's leadership style.
HIGH PERFORMANCE TEAMS
Working as part of team is a great idea, but the whole ought to be greater than the sum of its parts and often it isn't. Rise above being just an individual, get a deep understanding of team dynamics, define the way you want to function as a team and have a great time getting to know the people you work with so that all the parts work together to create a powerful whole.
DELEGATION SKILLS
Stephen Covey is his book ‘7 Habits of Highly Effective people’ says, “Trust is the highest form of motivation.” Delegation entrusts people with tasks deemed important, and this can motivate and energize your team. This program looks at the various stages of delegation, faux pas in delegation and how effective delegation not only helps the team grow and excel but the leader as well.
CLIENT INTERACTION SKILLS
This program aims to enable you to explore, discuss and develop the skills required for interactions with clients on a one to one basis. It will cover a whole range of areas including preparation, understanding requirements, content of the presentation, practicing effective communication skills.
APPRAISAL AND PERFORMANCE MANAGEMENT PROGRAM
Appraisals are more painful than being delightful. This program looks at the people side of performance management and appraisals. It addresses the difficult, more confrontational issues that are bound to arise if the process is nothing but ‘a mere formality’ exercise. Learn how to manage performance effectively to make performance appraisals something to look forward to instead of a chore.
WINNING WITH PEOPLE THE TRANSACTION ANALYSIS WAY
Teams are complex machines and it's not surprising that they malfunction occasionally and
need re-alignment. This workshop is based on the theory of “Transaction Analysis” and therefore has a special way in which understanding human relations is addressed. In the corporate world, this workshop is ideal for Corporate Managers, Executives, Supervisors, and all those interested in personal and professional growth, enhancing their relationships and being effective.
About Transactional Analysis-Transactional Analysis (TA) is both a theory of human personality and a system for the improvement of human relations. Its application to everyday living provides a systematic approach to understanding the links between human needs and behaviors. Its application to work-life provides insights into building sustaining relationships, communication, team working, motivation and creativity.
ORGANIZATIONAL POLITICS
Negative organizational politics hampers creativity, productivity, fairness, motivation, teamwork, and a host other critical issues that almost everybody knows but is not allowed to speak about in the official hierarchy. When we struggle to get our way, we can so easily criticize others for being overly-political or playing dirty tricks. Unfortunately, most of us either avoid politics or become a ‘shark’ feeding off the success of others. It’s almost always about relationships.
So what should you do when you are confronted with or suspect organizational politics? Do you deny its existence? Avoid it? Rise above it? Accommodate it by indulging in it yourself? This workshop brings up all these issues, increases awareness levels of individuals and helps them identify the right methods and attitudes to create a win-win situation for people.
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